FAQs
General Information
What type of jewelry does Astiar Jewels offer?
Astiar Jewels offers a diverse range of jewelry, including necklaces, earrings, bracelets, and rings, featuring various designs and gemstones to suit different styles and occasions.
How can I contact Astiar Jewels for support?
You can reach Astiar Jewels by email at info@astiarjewels.com or by phone at +1 354-999-9990. Their physical address is 13318 104 AVE SURREY BC CA V3T 0R2.
Ordering & Payment
What payment methods do you accept for Canadian customers?
Astiar Jewels typically accepts major credit cards (Visa, Mastercard, American Express) and potentially other online payment methods. All prices are listed and transactions processed in Canadian Dollars (CAD).
Can I customize a jewelry piece?
Please contact Astiar Jewels directly to inquire about customization options for specific jewelry pieces.
Shipping & Delivery (within Canada)
Do you offer shipping within Canada?
Yes, Astiar Jewels ships across Canada. Shipping costs and delivery times will be calculated at checkout based on your location and the selected shipping method.
How long does shipping usually take within Canada?
Standard shipping times within Canada can vary but generally range from 3-7 business days after dispatch. You will receive a tracking number once your order has shipped to monitor its progress.
Are shipments within Canada insured?
Most reputable jewelry retailers offer insured shipping for valuable items. Please check your order confirmation or contact customer service for details regarding insurance on your Canadian shipment.
Will I have to pay customs duties or taxes on my order within Canada?
For orders shipped within Canada, you will generally only be responsible for applicable provincial and federal sales taxes (GST/HST/PST) which are applied at checkout. You should not incur additional customs duties.
Returns & Exchanges
What is your return policy for Canadian orders?
Please refer to Astiar Jewels' specific return and exchange policy on their website for detailed information regarding eligibility, timeframes, and procedures for returns from Canada. Generally, items must be unworn and in their original condition.
Product Care & Warranty
How should I care for my Astiar Jewels jewelry?
To maintain the beauty of your jewelry, it's recommended to clean it regularly with a soft cloth and mild soap. Avoid exposing it to harsh chemicals and store it in a dry, safe place when not in use.
Do your jewelry pieces come with a warranty?
Information regarding product warranties, if any, would be provided on the Astiar Jewels website or with your purchase. It's advisable to review this information for details on coverage and terms.